Read: (Links to an external site.)  Rewrite, in memo form, the James Dolan memo to the fan.  What should he have said?  How should a business owner respond to an unhappy (and rude) customer? Write a proper, professional response. 
In the past, some students have viewed this as an opportunity to double down on Dolan’s unprofessional response. Those students have also received zero credit for this assignment.